Customer Service: 3 March 2010
While i wait to chose a topic for today, a SMS from Big Flix just arrived in my inbox and it reads
"As we strive for better service, the BIGFlix store hours are changing from 5-Mar-2010.Please visit our stores or call 3988 5454 for more details.
So the message doesnt say anything about new store timings..huh.
Truth as revealed by the manager of the store I frequent is that, BIGFlix is actually decreasing the no. of hours the stores are open for. Store timings are getting changed from 10AM-9.30PM to 12PM-9PM.
So how is one going to better the service by decreasing the working hours of the store?
Posted 5 months ago
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